Role Purpose
The post holder will receive referrals from healthcare professionals and conduct a specialist triage to identify clients’ social welfare needs and the support required to address them. They will deliver person-centred advice and advocacy through the
Health Justice Partnership, primarily on housing, welfare benefits, community care and cost-of-living issues, working closely with CELC’s specialist legal teams. Support may extend to other areas where needed.

Key Duties & Responsibilities

The HJP Triage Caseworker will:
-Conduct specialist triage appointments with patients and their families referred by GPs and Health professionals.
-Provide advice and advocacy on behalf of clients e.g. housing banding reviews, social care advocacy, benefit applications.
-Provide initial oral and written advice on common issues arising around income, housing, employment, welfare benefits and access to services, to increase knowledge of rights and ability to self-help.
-To work in partnership with other members of the Health Justice Partnership, including volunteers, to provide high quality, holistic support to clients.
-Develop good working relationships with other professionals working with the client group, HJP partnership and with other professionals in the advice work field.
-To undertake effective referrals to other internal CELC teams and external services.
-Maintain high standards of case management, recording and client care in accordance with CELC’s quality requirements, Lexcel and Legal Aid Agency as required.
-Collate data on activity undertaken for monitoring and reporting purposes. -Contribute to the evaluation of the Health Justice Partnership