Terms and Conditions
How to Book
It is possible to provisionally book a place on a course. To make a provisional booking, please call 024 7622 0381. A provisional booking will be held for 24 hours.
To confirm a booking the Training Course Booking Form must be completed in full and returned either by e-mail to firstname.lastname@example.org or post to Voluntary Action Coventry, 29 Warwick Road, Coventry, CV1 2ES.
The confirmed booking form must clearly state method of payment. When selecting ‘invoice organisation', full details must be supplied - address including postcode and a contact name if different from the proposed attendee.
Please ensure you have read, understood and accepted the Terms and Conditions of Booking before you submit a booking. By placing a booking you will be deemed to have read, understood and accepted them.
Methods of Payment
Payment of the course/training fees must be made either in advance or on receipt of invoice. It is preferable that payment is made at the time of placing a booking wherever possible.
Payment can be made by cheque payable to Voluntary Action Coventry, by cash in person at Voluntary Action Coventry or by BACS/direct transfer. Please call 024 7622 0381 for bank account details.
An invoice is issued whether pre-payment has been made or not. It will state whether payment has been made or is owed. Any purchase order numbers that need to be quoted must be specified and marked clearly on the booking form.
All payments quoted are inclusive of VAT, which is applicable at the standard rate.
It is possible to substitute an alternative delegate on any place booked at no additional cost.
Cancellation of Bookings
Bookings can only be cancelled in writing by post or email. A ‘sliding scale of fees' applies when cancelling a booking. Cancellations without 24 hours (1 working day) notice of the training start date will be charged the full course fee. Cancellations of more than 24 hours but less than 72 hours (3 days) in advance of the course will incur a cancellation fee of 25% of the course cost. Over 3 days notice will incur no charge. A ‘day' is noted as a working day Monday - Friday. Therefore if the course is scheduled to run on a Monday 24 hours notice would be the Friday beforehand.
Cancellations due to sickness of more than 24 hours notice in advance of the course will incur no charge. Without 24 hours notice is at Voluntary Action Coventry's discretion.
A confirmed booking may be transferred to another of Voluntary Action Coventry's courses, availability permitting, providing that course takes place within three months of the date originally booked. Voluntary Action Coventry is not obliged to ensure suitable alternatives are available.
Requests to transfer should be made in writing by post or email. The ‘sliding scale of fees' principle as highlighted in ‘Cancellation of Bookings' applies when transferring a course. A booking can only be transferred on one occasion. Subsequent transfers will be treated as cancellations.
Voluntary Action Coventry reserves the right to alter the advertised schedule of courses, which may include cancellation of a course. Where Voluntary Action Coventry cancels a course, individuals with confirmed bookings on that course will be offered alternative dates. If none can be provided then a full refund will be given.
Voluntary Action Coventry reserves the right to alter or amend the advertised content of any course without notice in order to continuously provide a high quality service or due to circumstances beyond our control.
Voluntary Action Coventry will not be liable for any losses or expenses, including consequential, arising from any such alterations or amendments to the programme content and schedule including cancellation.
Voluntary Action Coventry uses third party trainers on some of the courses and endeavours to provide the best training possible. Any misrepresentation of information supplied by third party trainers is not the fault of VAC who is not liable for such misrepresentation.