This space will be used to provide information and guidance on Quality Assurance Systems (QAS).

The Quality and Governance project supports Voluntary and Community Organisations (VCOs) to implement QAS. A QAS refers to a formal management system which can be used to strengthen an organisation. It is intended to raise standards of work and make sure everything is done consistently.

A quality assurance system sets out expectations that a quality organisation should meet

There are a number of QAS available however some systems are more relevant to the VCO; they have been devised for VCO and genuinely support effective performance.

They are therefore useful as a tool to develop and improve your organisation and service delivery.

In Coventry, under the remit of the Quality and Governance Project, we are directly supporting implementation of PQASSO^TM and VISIBLE ^TM. Support will be provided in the form of one to one group mentoring, facilitated peer support and training. If you would like more information on this support please contact the project coordinator Kate Harris on k.harris@vacoventry.org.uk.

‘Capacity Manager'; an online tool to help you evaluate your internal services

FREE workshop on VISIBLE operating standards for community organisations in Coventry

National Performance Programme (NPP) ‘Tools for you' Approaches to proving and improving

Jargon Buster

How does VISIBLE^TM quality assurance system compare with PQASSO?

FREE workshop events from CES on the PQASSO Quality Mark accreditation

National Performance Programme (NPP): Valuing Performance

‘Quality on the frontline'

Coventry groups make progress with Quality Assurance

Valuing Performance: the key to surviving and Thriving

Achieve excellence with the EFQM quality system

preVISIBLE Standards for Community Organisations

What's PQASSO^TM all about?

External Accreditation and PQASSO^TM

What's VISIBLE ^TM all about?

Social Return on Investment