Volunteering Support Assistant

• Employed by:     Voluntary Action Coventry
• Reports to:          Volunteer Manager
• Salary:                 NJC pay scale 9 £20,344 pro rata
• Duration:             Jan 2021 – Dec 2022
• Hours:                 17.5 hours per week (Occasional evening and/or weekend work, for which time off in lieu will be given).
• Deadline:             10am Monday 23 November 2020
• Interview:             Wednesday 2nd December 2020

Purpose: 

To support the Volunteer Manager in delivery of the Asylum Migration and Integration Fund project

CHIEF DUTIES

1. To help to increase the confidence and self-esteem of clients to enable them to sustain involvement in volunteering and potentially (if appropriate) to move towards employment.
2. To support the Volunteer Manager to deliver a range of workshops such as: confidence building and an introduction to volunteering workshops
3. To help identify suitable voluntary placement/s for each client and work with placement providers to ensure they are supported to sustain their involvement.
4. Ensure that all clients receive a high level of customer service and that all enquiries are dealt with promptly.
5. Support clients to keep a journal of their experiences of volunteering and if (as a result) of participation they are feeling more engaged in the community.
6. Under direction of the Volunteer Manager undertake regular monitoring and evaluation of the project and record its impact with clients/stakeholders.
7. Keep accurate records of activities/interventions on VC-Connect VAC’s CRM system and other project specific systems as required.
8. Contribute to the achievement of VAC’s outcomes/outputs as set out in the project plan.
9. Build effective working relationships with staff from other partner agencies. 
10. To provide general clerical support as appropriate (e.g. mail-outs, filing, photocopying, word processing).
11. To assist with promotional activity, for example undertaking leaflet drops, staffing outreach activity and attending project partner events.

GENERAL DUTIES

1.  To deal with enquiries, telephone calls, visitors and other general admin duties alongside other VAC colleagues.
2. To attend staff and other meetings as required, and in general, to contribute to and otherwise support VAC events, activities and publications.
3. To maintain a neat and tidy workstation, enabling others to find materials in your absence whilst protecting confidential items.
4. To carry out the duties of the post at all times in accordance with VAC’s HASAW, Equal Opportunities and all other policies and procedures.
5. To carry out any other reasonable and necessary duties as requested by the Chief Executive.

PERSON SPECIFICATION

When completing the application form you need to demonstrate that your knowledge, abilities and experience match the requirements below, or that you have the potential to develop these qualities. It is necessary for candidates to meet all essential criteria in order to be considered for the post.  Preference will be given to candidates who also meet some or all of the desirable criteria.

Experience

Desirable:

• Experience working within a customer service-related environment
• Working with asylum seekers or refugees
• Of supporting/delivering training and learning
• Of using on-line discussion and meeting room tools

Skills and abilities

Essential:

1. Good written and verbal communication skills
2. Word processing skills
3. Familiar with spreadsheets and databases
4. Able to maintain accurate files and records
5. Able to work flexibly within a team
6. Able to manage time and prioritise work efficiently

Desirable: Ability to speak a foreign language

Knowledge

Essential:

• An awareness of equal opportunities issues.
• Of office procedures

Desirable: Knowledge of the benefits of volunteering

Education and training

Essential: A level of literacy and numeracy appropriate to the tasks specified in the job description.