Healthwatch Coventry

Healthwatch services are still running
Healthwatch Coventry services are still running and our focus is on: 
  • Supporting individuals by answering questions via our information helpline  
  • Providing up to date information through our website and social media 
  • Giving a lay perspective on draft information aimed at the public 
  • Continuing to listen to feedback 
  • NHS complaints advocacy service is available via phone and email  
How to contact the Healthwatch information helpline and NHS Complaints Advocacy Support ? 
If possible please contact the information helpline by email. Include a phone number so that we call you back. For those unable to use email contact phone 024 7625 2011 Monday to Friday 9.30am-4.00pm. 
Find up to date information about changes to NHS services and Covid-19 guidance, and information resources on the Healthwatch Coventry website
 
Share your experience of accessing NHS services - what is working and what should be changed
During these challenging times we would like to understand your experiences, questions and concerns. We know that NHS and care service are working hard to treat and support local people. Many things have changed and we would like to know our experiences of what is working well and what would help through our short survey
 
Reports of three Healthwatch visits to care homes published 
We visited Victoria Manor, Evedale and Allesley Hall Care homes to find out what it was like to live there and to ask how resident’s health needs such as hearing, sight and podiatry were met. Read the reports of our findings and the action plans we received from care home managers.
 
NHS use of technology and communication 
469 people took part in our survey on NHS use of technology and communication. 
People said that flexibility of method to consider individual needs and circumstances and a focus on the outcome for patients were most important. 
 
Those who did not speak English as a first language felt a lack of knowledge, understanding and language barriers would prevent them from using the electronic methods being considered. 
 
Parents of children with special educational needs gave a lot of detail about how referral journeys could be improved and supported by technology. 
 
Most people did not feel that they got enough information from their GP practice. We collected lots of ideas about how GP practices could communicate with and engage with people. Read the reports we have produced to find out more.
 

Email Healthwatch  to find out more.