Coventry’s help and support during COVID-19

Do you need help to get food, medicines and other essential items? Are you worried about how you will pay your bills? Are you struggling or alone? Worried about a child or adult who lives with you or in your community?

We know that during the COVID-19 emergency, a lot of people are feeling frightened and isolated. If you need help in finding the right support in Coventry due to COVID-19 (Coronavirus), you can:

Use our online chat at  www.coventry.gov.uk/coronaviruscommunity

You can chat to our Customer Services

Phone - our freephone hotline number 08085 834 333, available Monday to Friday 9am till 5pm

Outside of these hours you can leave a message. We can give you advice and support on a range of issues and direct you to other organisations that can help. With our partners we are helping with Universal Credit and Council Tax support, food and supplies, a safe place to stay, befriending in the community.

If you have the internet, visit our website at www.coventry.gov.uk/coronaviruscommunity

Use our online map to find advice and information, community support groups, food delivery options or emergency food  

Out of Hours

If it’s after 5pm and you’re worried about a child or adult who may not be safe you can call our Emergency Duty Team on 024 7683 2222

Other telephone numbers you might find helpful:

Domestic abuse and sexual violence​:

Mental Health - Adults:

  • Matters T: 0800 616 171 www.mhm.org.uk/ coventry-warwickshire-helpline
  • Safe Haven T: 07921 876 065
  • Samaritans T: 116 123 free from any phone T: 0330 094 5717 local call  charges apply www.samaritans.org

Mental Health - Children and Young People:

  • Coventry and Warwickshire Partnership Trust - Rise Mental Health and Emotional Wellbeing Service T: Between 8am and 8pm please call 024 7664 1799 T: Between hours 8pm and 8am please call Coventry Crisis Team on: 024 7693 8000
  • Positive Choices T: 07741 900 79