Coventry’s help and support during COVID-19

Do you need help to get food, medicines and other essential items? Are you worried about how you will pay your bills? Are you struggling or alone? Worried about a child or adult who lives with you or in your community?

We know that during the COVID-19 emergency, a lot of people are feeling frightened and isolated. If you need help in finding the right support in Coventry due to COVID-19 (Coronavirus), you can:

Use our online chat at

You can chat to our Customer Services

Phone - our freephone hotline number 08085 834 333, available Monday to Friday 9am till 5pm

Outside of these hours you can leave a message. We can give you advice and support on a range of issues and direct you to other organisations that can help. With our partners we are helping with Universal Credit and Council Tax support, food and supplies, a safe place to stay, befriending in the community.

If you have the internet, visit our website at

Use our online map to find advice and information, community support groups, food delivery options or emergency food  

Out of Hours

If it’s after 5pm and you’re worried about a child or adult who may not be safe you can call our Emergency Duty Team on 024 7683 2222

Other telephone numbers you might find helpful:

Domestic abuse and sexual violence​:

Mental Health - Adults:

  • Matters T: 0800 616 171 coventry-warwickshire-helpline
  • Safe Haven T: 07921 876 065
  • Samaritans T: 116 123 free from any phone T: 0330 094 5717 local call  charges apply

Mental Health - Children and Young People:

  • Coventry and Warwickshire Partnership Trust - Rise Mental Health and Emotional Wellbeing Service T: Between 8am and 8pm please call 024 7664 1799 T: Between hours 8pm and 8am please call Coventry Crisis Team on: 024 7693 8000
  • Positive Choices T: 07741 900 79